Support

Email support@hesitly.com. We usually reply within one business day.

Getting started

• Install Hesitly from the Shopify App Store and open it from your Shopify admin.
• On the Home page, use Open theme editor to turn on the Hesitly survey app embed, then save.
• Use Add block to place Hesitly notices on your product template. Fixes you publish appear there.
• To see the popup right away, open any product page with ?hesitly_test=1 at the end of the address.

Common questions

• The popup doesn't show. Check that the app embed is on and saved, that you're on a product page, and that your cart is empty. Shoppers see it at most once every 7 days; test mode ignores that.
• No fix suggestions. Fix suggestions are on the Growth and Pro plans. On Free you still see reasons, sub-reasons and quotes.
• A published notice doesn't appear. Make sure the Hesitly notices block is on the product template you're viewing, then refresh.
• The before/after check says "Collecting data". Hesitly waits until there are enough answers after the change to judge it. The card shows roughly how many more days that takes.

Billing

Plans are billed through Shopify. You can change or cancel your plan at any time.

Uninstalling and your data

Uninstall from Settings → Apps in Shopify. Shopify asks us to delete your store's data 48 hours later, and we delete all of it. See the privacy policy for details.